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“Customer satisfaction way beyond our expectations”

Customer Feedback

Name: Terl Bryant

Product: Rise and recline chair

 

 

Dear Katy,

I would like to place on record how delighted I have been with the service your shop has delivered for me within such a short time frame Especially when it’s on a range of items you do not normally carry. Having just been diagnosed with an illness, I have found it essential to get a comfortable, affordable, reclining chair.

I did the normal Internet searches and then went and visited two “disabled specific” large stores in Peterborough. Their product range was wide but the availability was weeks unless you had the ‘available’ stock {Held by the manufacturers} What was available was far from appealing. Everyone had to watch out for the up to £80 delivery and assembly charge. My family were pressurising me so I suggested that my daughter rang your shop which she did. Within half an hour we had a marked up Catalogue however there were several questions we wanted to know and you Katy went out of way to get the right answers. Where the answers were obviously unsuitable you went to the trouble to find an alternative that you hoped would satisfy.

That all took place on Friday afternoon, here I am Tuesday evening in my new electric reclining chair, this installation is especially commendable as it had to be carried upstairs in pieces to be assembled. Your courtesy and helpfulness in dealing with my daughter and wife in discussions on the phone was commendable.

So bottom line, we shopped local, we got an object of quality In quicker time and at half the “big store” price, we experienced customer satisfaction way beyond our expectations. We are aware the after sales service will be there should it be needed. I will make every effort to let other folk know of the levels of service you can and do deliver. Thank you for making a purchase a pleasure.

Yours sincerely,

Terl Bryant

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