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Hire terms and conditions

The client will receive a demonstration of the equipment, including charging, disassembling, and assembly if required. A member of our team will inspect the equipment at the time of collection to ensure it is returned in satisfactory condition. In the event of any damage to equipment (other than what is deemed as reasonable minor wear and tear) Scotgate Mobility Ltd reserves the right to retain the deposit and subsequently recover the full cost of any losses or damages at the expense of the client.

Scotgate Mobility Ltd is not liable for any damage to property or person whilst the client (or anyone else) is using the equipment. Clients are required to inform Scotgate Mobility Ltd as soon as possible in the event of any accident or incident.

Scotgate Mobility Ltd reserves the right to refuse the supply of equipment if deemed in the interests of the safety of the client and others. Clients are advised to disclose any relevant information (including any medical conditions) likely to affect the ability to operate equipment safely.

Emergency Call Out

In the event of a technical problem, we will endeavour to resolve the situation as quickly as reasonably possible. If the equipment is unable to be repaired a replacement model of similar specification will be offered.  Should the problem be directly attributed to negligence or improper use, you will be liable to a call out and repair charge.

Our Promise

We will do our best to have the equipment available on the day and at the time agreed.

We have maintained the equipment to the manufacturers recommended standard.
We assure clients that the equipment is suitable for its intended purpose.

Client Promise

Clients will look after the equipment (and any keys, charging equipment, and user manual).
A charge of £5 will be made for lost or damaged keys or user manuals.
A charge of up to £100 will be made for lost or damaged charging equipment.
Clients will protect the equipment against wet weather which may cause damage.
Clients will not load the equipment beyond the manufacturers’ maximum weight recommendations.
Clients will not use the equipment on unsuitable terrain or gradients.
Clients will not sell, rent or dispose of the equipment or any of its parts.
Clients will not allow any other person to use the equipment.
Clients will not use the equipment whilst under the influence of alcohol, drugs or medication likely to affect ability to operate the equipment safely.
Clients accept liability for any damage to the equipment, and accept all associated repair or replacement costs (other than what is deemed as reasonable minor wear and tear).

Cancellation of a Booking

Clients may cancel a booking at any time up to 14 days prior to the hire commencement date without charge. Notification of any cancellation should be made as soon as possible. Unless a booking has been cancelled in accordance with the above terms, no refund (if applicable) will be given. If you do not arrive to collect the reserved equipment on the day and at the time agreed, no refund will be issued.

In the event that you choose to return the equipment earlier than the date originally agreed on the Booking Agreement, no refund will be made. Hire periods can be extended subject to availability and any additional hire fees.

These terms and conditions do not affect your statutory rights.