Terms & Conditions

The following terms and conditions apply to all sales transactions made with Scotgate Mobility Limited. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer’s purpose. Goods are not sold on a trial basis.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images / Specifications

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a product’s specification please let us know.


All prices are in Pounds Sterling, including VAT where applicable. We reserve the right to change any advertised price or withdraw special offers at any time and will advise you of any such change before despatch.

Availability of Goods

All products are subject to availability and may be withdrawn at any time.

Title to goods

The title in all goods supplied remains with us until fully paid. This means we own the goods until you have paid us in full.

If the payment is not honoured or is cancelled or reversed at any time then we do not consider the payment to have been made and the goods continue to be our property until good payment is made.


Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.


In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Condition shall be construed in accordance with English Law.

Shipping Terms

Please review our delivery and returns page for further information on delivery.

Important Note: The customer is responsible for completing full order details; Name, Billing Address – as it appears on the card statement address, Delivery Address, email contact and associated telephone numbers to the fullest. This will ensure that all orders are processed in a timely manner. The details we request are processed through a verification service and failure to provide complete and accurate details may cause a delay in processing and dispatching any order.

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.

Delivery of the Goods shall be made to the Customer’s address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Goods left on request by means of Special Delivery Instructions are the responsibility of the customer and we will not be held liable for missing or stolen items.


If you are requesting delivery to a country outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Shortages, Damage or Incorrect Goods

It is the Customers responsibility to notify us of any shortages, damage or incorrect goods supplied within 48 hours of delivery.


We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.

Returns and Refunds Policy

We want you to be pleased with your purchase. However should you wish to return an item purchased from us, we will be happy to refund or exchange a product as outlined below.

You have the right to cancel your order within 30 days from delivery. We are unable to accept returns of non-faulty items after 30 days.

We are unable to accept returns of ‘made to order’ items unless the product is faulty.

Important Note: You must organise the return of the unwanted items at your expense and risk. Full refund of the cost of the goods is wholly conditional upon a inspection of the goods by our Returns department to check for completeness and correct product return.

Once completion of a return has occurred, any monies due to the customer will be administered in a timely manner. Payment will be made within 14 days of receiving the goods back or proof that they are being returned, whichever is earliest.

Delivery Charges

We will refund your original delivery charge if you are returning the entire order.

Company Information

Phone: 01780 763 276

Address: Scotgate Mobility Ltd, 9 Scotgate, Stamford, PE9 2YB
Email: info@scotgatemobility.co.uk
Company Registration Number: 10409293
VAT Registration Number: 255000842